Every order comes with a live arrival guarantee for any DOA fish. Guarantee covers replacement of the fish only.

Shipping costs are not included. A credit can be issued or refund for the DOA fish.

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As much as we try to keep fish healthy through shipping, issues will occur. There are several issues that must be addressed for our live arrival guarantee to be honored:

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1.  You must accept fish on the first delivery attempt. Subsequent deliveries will be void of guarantee.

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2.  In the event of a DOA, you must notify Heartland Tropicals within 1 hour of the delivery time. Call

     (573-721-1811) to make claim. NO EXCEPTIONS!

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3.  Take a video (no photos) of the fishes head area. Include gills in shot. Email to Heartland Tropicals.

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4.  DO NOT discard fish until we have discussed situation and solution. It is possible we may ask for the fish to be      returned to us for confirmation.

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